Refund policy

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at partymonsterhelp@gmail.com with photos of wrong/damaged  items and we’ll sort that out for you.  

What's your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at partymonsterhelp@gmail.com! 

Can I exchange an item for a different color/size?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed on our store, in the product description section.    

Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at partymonsterhelp@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!